Privacy Notice & Terms of Service

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Notice of Privacy Act

Access Lake Chapala S.C., is responsible for dealing with personal information that has been, or will be, obtained, we have implemented measures to guarantee the safety of your personal information (¨Personal Information¨) and for that reason we have done the following:

Based on articles 3, 8, 15, 16, 30, 36 and other applicable provisions of the Federal Law of Protection of Personal Information in Possesion of Individuals and the bylaws, we acknowledge that Access Lake Chapala S.C., (¨Access Lake Chapala ¨), which operates under the commercial name of Access Lake Chapala, located at Bugambilias 57, in San Antonio Tlayacapan and Ocampo 49, Colonia Centro, Ajijic, Municipio de Chapala, Jalisco C.P. 45920 and web site, is responsible to take adequate care to protect Personal Information, complying with the lucidity, quality, consent, information, finality, loyalty, proportionality and responsibility of the law.

Our clients (including owners and/or guarantors and/or being married under community property laws, and/or the spouse) will supply Personal Information to Access Lake Chapala, directly and indirectly (for example, information from public documents), personally or through a subsidiary, affiliated, controlled, co-owned and/or allied trade.

The personal information may be obtained through sales offices, public promotional events of housing, e-mail, telephone, public data basees, your web page (web or chat) and/or Facebook, Twitter and similar platforms.

For possible acquisition of property: I. On your first visit or subsequently thereafter, the following basic information will be taken: (a) first and last names; (b) e-mail address; (c) telephone numbers (home, work and mobile); (d) Social Security Number and/or clave única de vivienda; and (e) ID registration number (CURP). (Regarding items (d) and (e), this is required, regardless of whether the owner/title holder authorizes us to qualify you with the financial institution of your choice). II. Relative addendums to the contract (counter offer, promise, etc.), additionally needed will be: (a) date and place of birth; (b) nationality; (c) gender (male/female); (d) marriage certificate; (e) document that proves common law marriage or cohabitation if applicable; (f) Federal Tax Registry (RFC); and/or any modifications; (g) Fiscal ID and/or Federal Tax Registry code if it was not provided or solicited on your first visit; (h) Social Security Number or Clave única de vivienda, if it wasn’t provided or solicited on your first visit; (i) Employer registration number, if applicable; (j) ID registration number (CURP); (k) proof of address; (l) Credit report; (m) bank statements; (n) income and expense statements; (ñ) academic and labor information (address, position, phone number, contact person and information); (o) personal and commercial references; (p) official identification, with the understanding that foreigners will have to show migratory documentation that acknowledges their legal stay in the country; and (q) any other information necessary for the possible acquisition of a property.

We understand that, the personal information of a third party (for example personal or commercial references) that you provide us, have authorization to be used by us in agreement with the present notice of privacy.

The primary purposes that apply to the Personal Information the (“Primary Purposes”) will be: (a) to be identified as a costumer or interested in our products/services; (b) knowing the needs of clients; (c) clients to be contacted and given a follow-up on their needs in purchasing or selling real estate; (d) to be advised as to mortgages, credit simulators, pre-qualification systems; (e) to do needed management before third parties; (f) to write documents, contracts, agreements, invoices, receipts, and any paper work related to real estate; (g) addressing complaints and clarifications; (h) quality assessment and post-sale follow up; (i) storage, and (j) to comply with terms and conditions that have been established with you.

The secondary purpose that applies to the Personal Information (the “Secondary Purposes”) will be: (a) to inform clients of new developments and promotions; (b) statistics; (c) marketing; and (d) prospecting.

The confidentiality of the Personal Information is guaranteed and is protected by administrative, technical and physical security regulations, to avoid harm, alteration, destruction, use, revealing or unapproved use, for example the Personal Information is on an internal data base, which is managed through access passwords and access is restricted to authorized people; confidentiality agreements with staff, and others.

The client can exercise his right of the law by: (a) rectification, which should indicate the changes and provide documentation that credits and supports the petition; (b) cancellation of the contract; (c) opposition through email directed to the legal representative of Access Lake Chapala S.C. or and/or Alejandro Lopez Lopez and Sonia Guerra and/or through an appointment at Bugambilias 57, in San Antonio Tlayacapan, Municipallity of Chapala, Jalisco.

In a maximum of twenty (20) working days, counting from the date of receiving the application, the petition will be answered and the parties involved informed of the appropriateness or inappropriateness of the petition, through an email provided to receive the notice. In the case of precedence of your application, Access Lake Chapala S.C. will respond within the next 15 working days, counting from the day of your report via email of your Application.

In addition, following the process of exercising the LAW ARCO, you have the right, with relation to the secondary purposes, to: (a) revoke or manifest your negative intention to deal with your Personal Information; and/or (b) be included in the “Exclusion List” maintained and owned by Access Lake Chapala S.C. that allows the use and exposure of Personal Information. For both (a) and (b) it is enough to send an application to have personal information revoked or excluded, which should contain: (a) first) and last names; and (b) email address in order to answer your application…this should be directed to the commercialization area of Access Lake Chapala to the following email address:, where we will receive the charge so that Access Lake Chapala remains committed to this petition. The report of received, includes the evidence of revocation and/or the registration to the “Exclusion List.” Access Lake Chapala has a maximum of five (5) working days to answer.

All documentation shall be sent in a PDF format, legible and complete, so that Access Lake Chapala can understand the application.

If you consider that the right of the protection of your personal information has been harmed by Access Lake Chapala or you presume that in the treatment of your personal information there exists some violation of the aptitude reviewed in the Law, you may interject your complaint or report to the Institution of Federal Access of Protection of Information, IFAI (, between the next fifteen (15) days from the date in which the answer was received from Access Lake Chapala S.C. or after the period of twenty (20) days, starting from the date in which the report was filed with the Application of your exercise of rights.

Access Lake Chapala S.C. is a company that markets real estate, therefore the Personal Information could be transferred to subsidiaries, affiliated controllers, co-property title holders, commercial allies and/or third parties, all involved in the real estate industry. Also information can be transmitted to the people heretofore mentioned: authorized financial institutions, either public or private, including INFONAVIT and FOVISSSTE; notaries; real estate managements, appraisers and any others that shall be determined necessary to accomplish the reason you contacted us.

Access Lake Chapala S.C. Co-brokers with other offices. Once a Sales contract is signed, you authorize Access Lake Chapala SC, the third party Real Estate office and the Notary in charge of the closing notary, so they can provide & share your personal information, such as:

Full Name
Home and Work Address.
Phone #’s: Home and Mobile
Place and Date of Birth
Civil Status
ID Information
Spouse Name
Matrimonial Regime
Purchase Price of the Acquired Property

Mentioned information will be only and exclusively used for the following:
1. Purchase Process
2. Mandatory Reports to the SAT (Mexican Tax Administration)
In the case of sensitive information, such as:
1. Amounts and Payment Methods of the property acquired
2. Copies of the proof of banking transactions made for the acquisition of the property
3. Information of the account (s) from where mentioned payments were made
These will be used only and exclusively for the following:
1. Purchase Process
2. Mandatory Reports to the SAT (Mexican Tax Administration)
Your personal information can and will be transmitted to:
1. Notary in charge of the operation
2. Mandatory Reports to the Prevention of Money Laundering Portal
3. Real Estate Office that represents the Seller part and/or the Buyer (if requested)
The signature (s) at the bottom of the page affirm full authorization and consent to the above mentioned:

Important: Any change to this Notice of Privacy will be acknowledged on this web site:, located by link in the Notice of Privacy on the inner part of the starting page, without it being necessary to communicate changes made to specific individuals.

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